OVER ALLOCATION PAYMENTS: If your total order amount exceeds your yearly allocation, payment will be required for the full amount of of the funds over the allocation amount. Once we have received payment, your products will be dispatched as soon as possible.
REFUND POLICY
We hope that you are happy with everything you order from the Emerald Industrial Supplies online shop. However, should any products be faulty or damaged we will happily refund or exchange these items for you. This must be done within 7 days of dispatch of your order. We recommend that you try before you buy as we STRICTLY do not offer returns on items that have been incorrectly purchased.
Please visit us at 15 Hospital Rd, Emerald to try on our range of workwear.
Refund Process:
To organise a refund for faulty or damaged products please contact customer service on sales@emeraldworkwear.com.au or PH (07) 4982 4982. A full refund (excluding freight) will be made via your original payment method as soon as we receive the products back.
Exchange:
Should you wish to receive a replacement item please let us know and we will ship it out to you as soon as we receive the product back.
To organise a refund or to exchange your faulty or damaged product please return it, with a letter of explanation, to the following address:
ATTN: Customer Service
Emerald Industrial Supplies Pty Ltd
15 Hospital Rd
EMERALD QLD 4720
If you have any problems, or wish to discuss this further please feel free to contact us at:
Phone: (07) 4982 4982
Email: sales@emeraldworkwear.com.au
